We provide a chatbot development service for companies / organisations interested in transforming and upending inefficient knowledge-driven tasks through chatbot conversation and compliance automation across every public and private sector. This is especially relevant when customers, employees, suppliers or other stakeholders use knowledge to perform a task:
- Repeatable knowledge-driven tasks: Knowledge is needed to undertake a task and the knowledge is repeatable. This knowledge may be tacit or explicit.
- Choices, pathways and outcomes: The knowledge involves making choices, whereby the options selected drive different pathways leading to different outcomes (for example, decision-tree flowsheets).
- Compliance automation: There is a benefit of an audit trail related to the user decision journey when applying the knowledge in practice (for example, prescribing drugs).
- Decision risk involved choices: Selecting an option when making a choice incurs a risk, which could lead to negligence, error, falsehoods or rework.