The ‘Overcoming Business Telephobia’ workshop is tailored to your particular company’s requirements, either at your premises, or at a location of your choice. We will discuss the areas you would like to focus on in advance, to ensure value is gained from the day. Recommended for up to 14 participants for optimal participation.
We will deliver a practical session which will cover the steps involved in making successful business telephone calls. You will discover what is required, how to go about it, and will perfect your telephone sales pitch so your fear of making the call dissipates.
Most people are afraid of picking up the telephone and implementing B2B telephone calls. Why? Probably because they do not have the confidence because deep down, they know they are not very good at it. In this Workshop, you will discover the art of B2B telephoning! You will explore the do’s and don’ts, how to get past the gatekeeper, how to be engaging over the phone, and to open the door with a prospective client / investor / partner. With practical activity, role playing, constructive criticism and peer support, you will identify examples of good and bad cold calls and be given feedback. We will be working on the unique selling points of your particular business, and we will work on perfecting your telephone sales pitch too. This ‘Overcoming Business Telephobia’ business workshop is suitable for any size, any stage business because cold calling and having an engaging telephone personality is a skill we all require. Developing your telephone personality is crucial to being successful over the phone.
Lesley is great! She has positive energy, clarity of message and a broad outlook that makes her relate very quickly to different clients.
I was in one of her workshops last Monday – on the hard topic of cold calling, something that scares everyone. We were a very diverse group, including people selling specialists cinema chairs and retailers of medical lab equipment. I am the director of an urban strategy company. Our businesses could not have been more different, and the roles too: some people in sales, some people doing sales as part of a wider role. Lesley could relate very closely and personally to everyone, so we had (each of us) what felt like a tailored workshop of our own. I am looking forward to the opportunity to learn more from Lesley and make our business more effective. Martina Juvara, Director, URBAN Silence
The cold calling course was very beneficial. It helps show an understanding of ways to promote our business to somebody who didn’t know us. We will use the help to change our structure of coal calling. Matt Eaton, Sales Manager, Tasty Tubs
Very clear and thoughtful information and made me think about the benefits we offer our customers, and how to get that across in an opening cold calling telesales pitch. Steve Sutton, Managing Director, Tasty Tubs
Enjoyable and information course. Has the ability to work with in every business, interesting and in-depth. Francesca Flint
I really enjoyed this morning, the course has helped me with having confidence to make the calls I need to. Kirsty Williamson, Wholesale Sales, Heidi & Co
Gave great guidance on a successful script and how to build up to making the call. Paul Ives, Sales Manager, Trusted Traders Group
Although I have made many cold calls it was good to hear changes I could make to ensure I am getting more business. Cheryl Owen, Sales Manager, Surya Hotels
This course/workshop was excellent – there is always something new you can learn which will benefit your business. Gary Jay, Owner & Founder, New Coat Painting & Decorating
This workshop has been invaluable in helping / giving insight into a new skill: cold calling. Thank you. Edith Miller, CEO, Ideas Hub Chelmsford
Good informative morning highlighting the aspects of cold calling and establishing key areas for success. David Norris, Sales Director, SME IT